Full TimeTown and Country, MissouriPosted 05/09/2024Areas of interest: Call Center, TechnicianRequisition Number: 2024-33341TSU020
Client Reference Code: 2024-33341
Do you have a technical aptitude and enjoy learning new things? Are you a skillful multi-tasker, and able to prioritize and problem solve with confidence? Then working as a Technical Support Specialist within Spectrum’s Field Operations business unit may be right for you.
At Spectrum, we keep more than 31 million customers across 41 states connected. As a Technical Support Specialist, you’ll use a range of computer programs and tools, and work with Spectrum’s Field Technicians to resolve telephone, cable, and Internet issues for customers.
BE PART OF THE CONNECTION
Technical Support Specialists are essential partners to our Field Technicians. They use a sophisticated smartphone based handheld tool to complete provisioning, device configuration, troubleshooting, and signal measurements. Anything that cannot be solved independently while in customers’ homes—you’ll step in to troubleshoot, problem solve, and resolve. This vital teamwork helps keep communities connected.
WHAT OUR TECH SUPPORT SPECIALISTS ENJOY MOST
The ability to build social skills through interpersonal interactions both inside and outside of the department
Opportunity for networking and personal career growth
Receiving real-time in office assistance and instruction with continuous expansion and knowledge base
Ability to thrive in a face-paced environment
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High School Diploma or equivalent
Technical skills: MS Office and computer savvy
Skills: Communication, dependability, multi-tasking, and customer service
Abilities: Problem-solving, critical thinking, willingness to learn, tech savvy
Schedule: Ability to work a variety of schedules in office - including nights, weekends, and holidays
Preferred Qualifications
College Coursework or equivalent experience in technical background
2+ years of telecommunications, call center, or high-speed data, video, or voice experience
SPECTRUM CONNECTS YOU TO MORE
Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
Competitive Pay: Generous starting pay
Total Rewards: See all the ways we invest in you—at work and in life
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Job Code : TSU020
2024-33341 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13526Business Unit: Field OperationsZip Code: 63017
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
