Full TimeSan Antonio, TexasPosted 05/09/2024Areas of interest: Field OperationsRequisition Number: 2024-33559TDP505
Client Reference Code: 2024-33559
Do you have a technical aptitude and enjoy learning new things? Are you a skillful multitasker, and able to prioritize and problem solve with confidence? Are you resourceful, eager to learn, and able to adapt to our ever-evolving work environment? If so, you might be a great fit for our Manager, Day of Job role.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. We are creating connections people can count on – entertainment, information, and each other. Our Field Ops teams operate on the ground and on the move, in both small towns and big cities, to deliver high-quality communications and entertainment products to our customers. We play an essential, visible role in keeping these communities connected by installing, maintaining and troubleshooting to optimize the performance and reliability of our network.
BE PART OF THE CONNECTION
As a Day of Job Manager, you will be responsible for the daily management of the Day of Job Call Center. You will supervise direct reports, including all DOJ technical activations, repair and dispatch activities that contribute to customer installations. The Day of Job manager is the subject matter of all service activation related activities and works collaboratively with product teams and IT for requirements of new product development or enhancements.
WHAT OUR DOJ MANAGERS ENJOY MOST
Overseeing and developing a team
Building internal relationships
Ensuring the efficiency of our installation processes
You will spend your days in the office, in a face-paced call center environment. You will also be part of an inclusive team, with engaging leadership, and opportunity for growth.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Customer service experience in a call center environment (2+ years), supervisory experience (2+ years), telephone experience (5+ years)
Education: Bachelor’s degree in Business or related field or equivalent education and experience
Technical skills: Computer and software applications, technical installations
2024-33559 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13551Business Unit: Field OperationsZip Code: 78247
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
