Full TimeRiverview, FloridaPosted 05/09/2024Areas of interest: Call Center, Field OperationsRequisition Number: 2024-33587TDP440
Client Reference Code: 2024-33587
Are you someone who embraces change? Do you love to support customers? Are you a team leader who can institute change management for your team? If so, you might be a great fit for our Regional Support Center (RSC) Supervisor role, a part of Spectrum’s Field Operations Unit.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. The Regional Support Centers here at Spectrum are truly the traffic controllers of the company. Our RSC Representatives possess the ability to navigate through technical systems to complete dynamic assignments and actively and consistently support all efforts to simply and enhance the customer experience.
BE PART OF THE CONNECTION
RSC Supervisors run an active dispatch center with over 5000 dispatch transactions daily. The core of your role will be to show up as a leader to manage a team of employees and implement change management for an efficient and successful work environment. You will also review and resolve escalated issues, provide daily duties for all representatives, provide reporting for daily tasks, and manage the daily workload.
WHAT OUR REGIONAL SUPPORT CENTER REPS ENJOY MOST
Solving problems in real time
Building internal and external relationships
This role is office based in a fast-paced call center environment that is operated 7 days a week. You will be required to work weekdays, nights, and weekends.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: Associate’s degree or equivalent experience
Experience: Dispatch or Customer Service (4+years), workforce administration or equivalent (3+years)
2024-33587 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13554Business Unit: Field OperationsZip Code: 33578
Who You Are Matters Here
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