Full TimeRiverview, FloridaPosted 05/09/2024Areas of interest: Field Operations, OperationsRequisition Number: 2024-33528ENO540
Client Reference Code: 2024-33528
Has a strong analytical mindset and possess organizational skills. Experienced in management and technical operations. Does this sound like you? If so, then Manager of Regional Operations Center may be the role for you.
BE A PART OF THE CONNECTION
At Spectrum, we ensure the delivery of our internet services to more than 32 million customers nationwide. As a Manager of ROC, you will be responsible for the Regional Operations Center (ROC) team, serving as the first line Outside Plant (OSP) Hybrid Fiber Coax (HFC) network surveillance. Your team is also responsible for alarm and intake triage, correlation, collection and collation of key information; ticket and/or SRO creation, dispatch, fix agent support and ticket/SRO resolution.
WHAT OUR MANAGERS OF ROC ENJOY MOST
The ability to work independently
Working with cutting edge communications technology
An open communication flow between peer organizations
Being able to motivate others
Making connections throughout the company
Strong communication skills are important to this role, as you will communicate pertinent information including workflow issues, outages, etc. to other systems and functional groups to enhance operational efficiency while following the ROC Playbook. Your work will ultimately help in the protection of Charter’s growing network.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Supervisory or management experience of at least two years, technical operations and/or dispatch operations experience of at least five years
Education: Bachelor’s degree or equivalent experience
Technical Skills: Ability to work across organizational boundaries, ability to review, analyze, and audit report and information output for accuracy, ability to define and solve a variety of problems by collecting data, establishing facts, and drawing valid conclusions, ability to confidently make decisions, ability to interpret an extensive variety of technical instructions and reports in mathematical or diagram form and deal with multiple variables, demonstrated knowledge of HFC networks, Wi-Fi networks, Fiber Optic topologies, and Converged networks, ability to use applications such as Microsoft Office Suite, Instant Messaging, etc., knowledge of monitoring and ticketing tools such as Remedy, Eventrak, Unified, and TTS preferred, knowledge of Charter products and services, knowledge of industry terms and abbreviations, ability to write routine reports and correspondence
Abilities: Ability to work independently and as part of a team, demonstrated leadership skills, ability to manage multiple projects, resources, priorities, and timelines, demonstrated written and oral communication skills, including ability to interact with all levels of management, staff and the public
Skills: Strong leadership skills, organizational skills, communication skills
Schedule: Hours will be determined as business needs dictate
Preferred Qualifications
Education: Completion of SCTE broadband and network maintenance related courses, A+, N+, and/or MCSE or related certifications
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: With opportunities to network with other people in leadership roles, you will be able to grow your talents in a supportive community
Job Perks: Great benefits as well as opportunities for overtime
2024-33528 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13554Business Unit: Field OperationsZip Code: 33578
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