Full TimeMaryland Heights, MissouriPosted 04/13/2024Areas of interest: IT Management/Project Management, Program Management, Customer OperationsRequisition Number: 2024-31550-1KGN607
Client Reference Code: 2024-31550
Are you both tech-savvy and hands-on? Can you diagnose a computer problem then fix it? Problem-solver, self-motivated, good communicator? If so, you could find your fit on the Call Center Desktop Applications team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Call Center Desktop Apps team support team helps maintain the company’s information technology (IT) infrastructure in support of our customers and call center employees. By keeping our hardware and software updated and running smoothly 24/7, our Desktop & IT support team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Senior Program Management Manager on the Call Center Desktop Apps team, you’ll establish project management standards and oversee Project Management staff. You’ll drive strategic development and implementation of projects from original concept through final implementation to meet strategic company and departmental initiatives.
WHAT OUR SENIOR PROGRAM MANAGEMENT MANAGERS ENJOY MOST
Working with leadership to create roadmaps and coordinate development and implementation of multiple initiatives
Tracking project statuses, adjusting team member assignments and resource allocations to ensure delivery of projects on time and on budget
Conducting performance reviews and monitoring continuous improvement plans
Coaching and counseling employees while planning, monitoring, and appraising job results
Ensuring alignment between project objectives and technical/operational solutions
Guiding and reinforcing project management best practices including compliance with department policies, procedures, and practices
If you enjoy working collaboratively, are able to establish rapport, define expectations and gain commitment from others to project goals and deliverables, this may be the role for you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Project Management: 6 years or more; Management: 3 years or more
Education: Bachelor’s degree in computer science, information systems, business administration or related field, or equivalent experience
Skills: Proficient with PC and software applications (Word, Excel, PowerPoint, etc.) and software development lifecycle tools and processes (Agile, Business Analysis, Project Management, Product Ownership, Jira, etc.)
Abilities: Prioritize, organize, and handle multiple projects simultaneously; excellent written and verbal communication skills; translate and synthesize data into a compelling narrative; supervise and motivate others
Working conditions: Office environment; flexibility to work extended hours; 10 – 15% travel
Preferred Qualifications
Education: Project Management certification or successful completion of a recognized project management curriculum
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Tools & Tech: Work with leading anti-fraud technology and high-performing fraud protection tools
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
2024-31550 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
