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Lead Instructional Designer

Requisition Number 236214BR Location United States - North Carolina - Charlotte Alternate Location Areas of Interest Design Position Type Full Time
JOB SUMMARY

This position is responsible for designing, developing and maintaining curricula and programs used to train employees in a variety of functions. Conducts needs assessments, selects instructional models, and designs instructional content. The scope of responsibilities also includes development of instructional materials in consultation with subject matter experts. Curates content and teaches experts how to generate and share content. Ensures that instructional programs are effectively implemented. Evaluates content and adjusts as required. Conducts complex instructional design projects. Act as curriculum design subject matter expert. This position requires at least 7 years of design or development experience.


MAJOR DUTIES AND RESPONSIBILITIES

Collaborate with leadership team and business subject matter experts to design engaging learning that enhances business performance

Partner with the business to create clear learning objectives in support of business goals

Design and develop high-quality learning content to meet the needs of the supported audience

Conduct reviews of training materials to ensure learning objectives are met

Provide enhancements and revisions to existing materials based on SME/Stakeholder feedback

Maintain current knowledge of latest industry tools and processes

Collaborate with assigned L&D Staff, Manager(s) and/or Director(s) to create quality training deliverables

Actively participate and/or facilitate in in-person or virtual meetings as needed to support learning projects

Maintain accurate status of projects, milestones, and tasks in the team project tracking tool

Facilitate in-person or virtual “train the trainer” sessions

Diagnose and escalate risks to design projects to appropriate L&D leaders and stakeholders

Collaborate with leadership team and business subject matter experts to design large-scale, engaging learning that enhances business performance, with minimal support

Design and develop comprehensive learning solutions, incorporating multiple deliverables, to meet business and performance objectives

Create and implement evaluation plans to demonstrate business impact of training initiatives

Achieve and model team quality standards in all aspects of learning design

Actively and consistently support all efforts to simplify and enhance the customer experience

Proactively partner with internal customers to determine performance and training needs

Identify and use a variety of media formats in the design and development of curriculum

Design and develop innovative learning that leverages technology effectively to address business performance and learning needs

Design instruction that reflects an understanding of the diversity of learners and groups of learners

Manage external resources to maximize cost effectiveness and quality

Apply business skills to managing instructional design

Promote collaboration, partnerships, and relationships among the participants of a project

Serve as a mentor and/or knowledge resource to less experienced designers

Model the adoption of ongoing improvements in team processes and standards

Develop partner relationships with SMEs and stakeholders to ensure that training meeting expectations beyond initial implementationPerform other duties as requested

Lead large-scale, high-profile learning projects

Serve as creative and planning resource to internal customers

Identify improvements to team processes and champion their implementation

Serve as an authoritative resource on technical and process related issues.

Act as curriculum design subject matter expert to include providing feedback to other curriculum developers and training delivery instructors

Communicate outcomes, risks, and follow ups that result from train the trainer activities to appropriate Stakeholders

Anticipate client needs by managing complex, long-term client relationships

Promote a high-impact service culture by engaging and advanced consulting with key stakeholders

Create training that is consistently innovative, highly engaging, and utilizes the most advanced techniques and technology available, with a demonstrable impact on business results

Perform other duties as requested

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Critical thinking and analytical skills
  • Ability to prioritize and organize effectively
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel, including Executives
  • Ability to deal with the public in a professional manner
  • Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Skilled in multimedia curriculum development, as well as graphic design, video editing, and animation
  • Ability to evaluate the viability of new technologies, tools, and platforms for use in the company
  • Ability to drive adoption of new learning technologies and platforms
  • Ability to train and advise internal and external partners on the use and selection of design tools, deliverable options, graphic design, and delivery platforms
  • Ability to determine technical proficiency benchmarks for the organization
Education
  • Bachelor’s degree in Education, Adult Learning or equivalent experience
Related Work Experience
  • 7+ years Instructional Design and development experience
  • 3 + years project management, leadership experience
WORKING CONDITIONS
Office environment



FCC Unit Business Unit Customer Operations Controlling Establishment ID 01927 - Charlotte 7820 Crescent Exec Job Code HTR352 Lead Instructional Designer Exempt Zip Code: HTR352 Lead Instructional Designer Exempt Ban the Box: A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Lead Instructional Designer
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